General information about hotel reservations
1. How do I book a room?
Select the city that you are visiting, the date of arrival and departure, number of persons per room and number of rooms.
A list of various hotels is displayed on your screen.
Click on the hotel name to see information about it.
The hotels that appear at the top of the list are the available ones.
Choose the type of room you are interested in and press "Book".
You will be immediately taken to the reservation form. You must read the
information and conditions for the booking you just made carefully.
Fill in the empty fields with the names and your e-mail.
Press "Book." The system automatically displays the number of your reservation code and immediately sends you an e-mail with all the details of the reservation.
2. What credit cards do you accept?
The credit cards we accept are Visa and Mastercard, credit, or debit.
3. Can I pay by other means?
Yes you can deposit into a bank account and inform us by phone for when the payment is completed.
4. How is my reservation confirmed?
The email you receive at the end of the booking process is the confirmation. Don't wait some confirmation from the hotel.
The hotel is updated automatically on your reservation and in 48 hours at most
it receives your name and personal details.
In case you haven't received the e-mail with the confirmation in 30 minutes after the end of the reservation, contact us by telephone in our office.
5. How do I cancel a hotel reservation?
The conditions of cancellation of the hotel appear in the last step of the process just before you enter your details.
In the confirmation e-mail you receive the conditions in case of cancellation.
Caution. There are many cases when hotels have special offers that don't allow cancellation.
Hotels generally allow cancellation and charge the first night as a cancellation fee.
To cancel a hotel reservation, press "cancel booking" on the first page.
The money should be returned, immediately and with the way you paid (credit card or via bank).
6. I'm looking for a hotel in Paris. How will you help me?
Call the customer service of our Office and we will do the search you need. Our employees are at your disposal for anything you may need.
7. Are there discounts for children?
In most hotels there are discounts for children up to 12 years old.
There are hotels that offer free accommodation for the first child up to 12 years old. You can find all the relevant information in the page of the hotel.
When you make a reservation, select the room and indicate exactly the number of children and their age.
8. Does my hotel offer breakfast?
Most hotels offer breakfast in the room rate.
You can check this at the hotel's information page the or next to
the room type you have selected.
The breakfast offered in hotels is the continental
breakfast that usually includes cold dishes with bread-butter-jam-honey-cheese-ham-croissant-sweets-coffee-tea and juices.
The english breakfast is the breakfast with all of the above and in addition cereal, eggs, bacon, fruit and yogurt.
The American breakfast includes all of the above and
fresh juices, sausages, baked potatoes, omelettes.